Shipping & REtURNS
Automatic Free Shipping*
No Minimum • No Code Required
*No minimum purchase required. Savings are automatically applied at checkout. Free shipping is limited to standard ground delivery within the 48 contiguous United States and APO/FPO addresses. Excludes bulk orders and drop ships. Entire order must ship to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. Orders ship out within 20 business days. Customer is responsible for shipping costs on returned merchandise. Promotion may be modified or terminated at any time. Valid online at showersoftener.com. Other restrictions and exclusions may apply.
International orders, Hawaii, Alaska, Puerto Rico, and Guam, do no qualify for free shipping. Please contact us at firstname.lastname@example.org for rates.
Premium 10-Day Satisfaction Guarantee:
We offer a 10-day "No Excuses Required" money-back guarantee. If you are not satisfied with your purchase for any reason, you may return any undamaged item within 10 days for a refund (less our original shipping costs). There is an 18% restocking fee for the first item returned. For additional items returned, there is a 30% restocking fee per item.
Returns must be accompanied by a Returned Merchandise Authorization (RMA). To generate an RMA, please email us email@example.com and please include “RMA” in the subject line. Please note that shower softeners returned damaged or returned more than 10 days after receipt will not be refunded. Our shower softeners are extremely durable but the finishes can be damaged during installation. Be sure to protect the finish with a cloth while installing.
Please send the package back to the address on the box and include all packaging materials. To expedite processing, please make sure your name is on the outside of the box and please include the original packing slip. Please write your 8-character RMA code on the packing slip. If the original packing slip is not available, please provide the RMA and the email address that placed the original order.
Lil Baby Luxe
PO Box 9083
Newport Beach, CA 90658
Notes on Returns:
We recommend shipping your return in the box it came in. If it is not available, please use another suitable box.
The issuance of an automated RMA is not a guarantee that a refund will be generated in the event that the shower softener is returned damaged or if it is shipped to us more than 10 days after you received it.
Refunds are processed in batches every two to three weeks so there may be a slight delay between your return being received and your refund being issued.